Shipping and Delivery & returns

Returns & refund policy

Thanks for purchasing our products at Urine Luck.

For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must be unopened and in its original condition. We can not refund shipping costs and you will be eligible for returning the items at your own expense.

We  do not offer returns for the Quick Clear Detox Drinks as they are a food stuff and have been out with of our control once sold.

If our products arrived damaged, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

If anything is unclear or you have more questions feel free to contact our customer support team.

Shipping

We deliver to the UK, Europe and World Wide using the Royal Mail & DPD, all orders are tracked and require a signature.

Our shopping cart and carriage estimator will calculate the exact carriage charge applicable by weight and destination prior to placing an order, below is a guide to carriage costs and services offered.

Orders will only ever be delivered to the shipping address and under no circumstances left elsewhere ( in the porch, under the mat, in the bin etc!) 

DPD

With DPD, you get so much more. Thanks to their industry-leading Predict and Follow My Parcel services, you will receive a one hour delivery window via SMS or email, allowing you to track the progress of your parcel

on a map, counting down to a 15 minute window.

1. DPD Guaranteed - Next working day delivery (Mon-Fri)  – FREE [order must be made before 3:30pm]
2. DPD Guaranteed - Next working day by 12:00 (Mon-Fri)  - £2.00 [order must be made before 3:30pm]
3. DPD Guaranteed - Saturday Delivery  - £2.00 [order must be made before 3:30pm Friday]
4. DPD Guaranteed - Sunday delivery  - £2.00 [order must be made before 3:30pm Friday]

The following areas not not receive next day delivery

Scottish Highlands & Islands - 2-5 day delivery

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Royal Mail UK Signed for

1-3 working day but not guaranteed

1,000g	2,000g
£4.35	£6.45

Weights up to and including

UK Special Delivery (*Saturday delivery extra)

Next working day before 9am or 1pm guaranteed

500g	1,000g	2,000g	10,000g
£7.25	£8.55	£11.00	£26.60

Weights up to and including

International Tracked & Signed

Europe 3-5 working days, worldwide 5-7 working days

Weight	Europe	Zone 1 (World Wide)	Zone 2 (World Wide*)
250g	£8.65	£9.70	£10.00
500g	£10.10	£12.45	£12.90
750g	£11.30	£14.85	£15.50
1,000g	£12.45	£17.25	£18.05
1,250g	£13.55	£18.55	£19.65
1,500g	£14.60	£19.85	£21.25
1,750g	£15.60	£21.15	£22.80
2,000g	£16.55	£22.40	£24.30

* Australia, New Zealand & Singapore

Delivery Policy

In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

Delivery times and order cut off times
The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

1. for UK and NI when Next Day delivery is NOT required – select “UK Signed for” which is 1-3 working days delivery (usually it is delivered next day but it is not guaranteed)

Cut off time for this service is 3:30pm for orders to be dispatched same day.

2. for UK & NI when Guaranteed Next Day delivery IS required – select “Guaranteed Mon -Fri” which is next working day guaranteed. With this service there are delivery before 1pm & 9am options

Cut off time for this service is 3:30pm for orders to be dispatched same day.

3. for UK & NI Guaranteed Saturday delivery -select “This coming Saturday”. This service can be selected at any time and delivery of your order will be held until the Friday before being dispatched. With this service there are delivery before 1pm & 9am options

Cut off time for this service is 3:30pm on the Friday before.

4. if your delivery address in out with of the United Kingdom your order will be sent by Royal Mail International Tracked & Signed

If you place your order by 3:30pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 3:30pm GMT/BST on a working day, or on a non-working day (including local and national public holidays), these time periods run from the close of business on the next following working day.
The delivery periods set out are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
Delivery Charges

Delivery charges will be calculated by our website and automatically applied to your order during the checkout process.

Delivery Tracking

Delivery tracking is available in respect of all orders for our products.

To track your delivery, enter your tracking number (which is provided in your order confirmation email) into our delivery service provider's website here: www.royalmail.com

Receipt and Signature

All deliveries must be received in person at the delivery address, and a signature must be provided. For UK orders if delivery is attempted but unsuccessful a ‘While you were out card’ will be left detailing how re-delivery can be arranged or collection in person at your local Royal Mail Sorting Office upon production of the card left by Royal Mail (full instructions are on the card)